Genesis Maple | FAQ

FREQUENTLY ASKED QUESTIONS

Here are answers to the enquiries we most frequently receive about the Genesis experience at our location, servicing and maintaining Genesis vehicles, our Connected Services technology, and more.
General

Does Genesis have its own dealers?

Instead of dealers, Genesis has a network of Distributors across Canada. Genesis Distributors, just like car dealers, are car retailers where drivers can purchase, finance or lease Genesis vehicles.  

Where are Genesis cars sold?

Genesis cars are sold both online and at local Genesis Distributors like Genesis Brampton. 

Why Genesis Brampton?

As an official Distributor of Genesis Motors Canada, Genesis Brampton is the new luxury leader in the Greater Toronto Area. We offer complimentary valet to your home or office, complimentary scheduled maintenance, and a comprehensive 5-year/100,000 km warranty. Contact or visit us to learn more about owner advantages. 
Service & Maintenance

How does Genesis service work?

All vehicles sold by Genesis Brampton come with 5 Years/ 100,000 km (whichever occurs first) complimentary service. Services are only offered in Canada. Some limitations apply. Contact Genesis Brampton and speak with one of our team members to learn more. 

What does Genesis complimentary service include?

All vehicles sold by Genesis Brampton come equipped with:

  • 5 Years/ 100,000 km (whichever occurs first) Complimentary Scheduled Maintenance
  • At Home Valet with Courtesy Vehicle Service 
  • Comprehensive Limited Warranty and 5 Years/Unlimited km Complimentary Multimedia & Navigation Map Updates 
  • Genesis Connected Services™ and 24/7 Enhanced Roadside Assistance
Connected Services

What is Genesis Connected Services?

Genesis Connected Services is an innovative connected car technology that combines safety, car care and remote functionality. Genesis vehicles come equipped with three years of complimentary Genesis Connected Services, including Connected Care, Remote and Guidance packages. 

What is included in the Genesis Connected Services?

Genesis Connected Services include three packages: Connected Care, Remote, and Guidance. 

Connected Care

Automatic Collision Notification and Assistance

  • SOS Emergency Assistance
  • Enhanced Roadside Assistance
  • Monthly vehicle health report
  • Maintenance alerts
  • Automated diagnostic trouble code notification
  • Service link
  • Genesis app
  • On-Demand diagnostics
  • Driving information

Remote Package

Remote start with climate control

  • Remote door lock/unlock
  • Remote horn and lights
  • Car finder via mobile app
  • Stolen vehicle recovery/slowdown/mobilization
  • Vehicle safeguard alerts: Geo Fence, Valet Alert, Speed/Curfew Alert

Guidance Package

  • Destination search
  • Destination send to car

Is Genesis connected services free?

All Genesis vehicles sold by Genesis Brampton come equipped with three years of complimentary Genesis Connected Services, including Connected Care, Remote and Guidance packages.